For questions about your order, please email us at with your order number in the subject line. For general information or inquiries regarding a specific product, please email us at

We are available to assist you Monday through Friday between 10 am - 6 pm EST.

For all inquiries concerning pre-sale orders, sizing, stylist pullings, and events, please directly message our ins/wechat account @refuseclub Monday to Saturday: 11am - 7pm and Sunday: 12pm - 6pm EST.